FAQ's

Why use an Insurance Advisor?

With so many insurance products and insurance providers available in today's market, understanding which policy meets your specific requirements can be daunting.

An Insurance Advisor sometimes referred to as an Insurance Broker understands every business is different, and they have the training and qualifications to ensure you have an insurance program tailored to your specific needs. This can not only save you time and money, but more importantly give you peace of mind knowing your business and personal assets are protected.

At claims time you can feel secure knowing your Insurance Broker understands your policy and the claims process. They understand this is a stressful time, and are there to offer support, so you can get back to running your business

Why choose CoverMe?

Simplicity - We're here to simplify your insurance by gaining an understanding of your business and the associated risks. We then explain your cover without the jargon. Simple.

Understanding - We know every business is different and most are time poor. So, we give you the choice on how you would like to communicate: Email, Phone or in Person. The choice is yours!

Support - We work for YOU, not the insurer. That means we're also here to guide you in the unfortunate event of a claim. Best of all, there is no additional charge to you for this service.

What's the difference between an Insurance Advisor / Broker & an Insurance Agent?

An Insurance Advisor acts on behalf of the client, not the insurance company. With access to a vast number of Australian and International Insurers our aim is to find the best possible product and premium for your needs.

An Insurance Agent acts on behalf of one insurance company, and will only offer products from the insurance company they work for.

How do I know Coverme will act fairly on my behalf?

CoverMe is a member of the National Insurance Brokers Association of Australia (NIBA), the national trade association for insurance brokers in Australia.

We are bound by NIBA’s Insurance Brokers Code of Practice. The code is a statement of the industry’s commitment to high levels or competency, training and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code. It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.

To view a copy of the Code, click here

Will I pay more using an Insurance Advisor?

An Insurance Advisor understands the cost of a policy is an important factor to you, however also know insurance policies are not all the same. They aim to get you the right cover at the right price, so you can have peace of mind knowing at claims time you're covered.

Insurance Advisor have access to multiple insurance companies, so can often obtain better policies with a more competitive premium than direct insurers.

How is an Insurance Advisor paid?

We know our stuff and have a depth and breadth of knowledge when it comes to insurance. This knowledge allows us to help you obtain the right insurance policy for your needs.

In return, we get paid in two ways: through a part of the yearly insurance cost (commissions), which can change based on the policy and the insurance company, and this cost is included in 
your monthly payments. 

In addition, through fees which we charge for any extra services we provide. These fees are paid 
directly from the client to the broker.

Please refer to our "Statement of Services" page for further information on the services we provide.

What do I do if my circumstances change?

It's important you keep your Insurance Broker informed if you have changes in your business. A change in your circumstances can mean your risk exposure may be reduced or increased.

Either way, advising your Broker will allow them to review your insurances and ensure you have the correct level of cover should in the event of a claim.

How do I make a claim?

You should make contact with your Advisor as soon as possible so that they can inform your insurer.

We will then notify your insurer of your claim, help you identify the next steps to recover from your loss and advise on the policy coverage to ensure that you receive everything that you are entitled to.

Please refer to our "Make a Claim" page for further information.

What is a Financial Services Guide?

A Financial Services Guide (FSG) must be given to a potential client by a licensee (or an Authorised Representative) as soon as practicable. It sets out information in regard to how we do business such as:

• Documenting the standard basis on which we act for the client.
• Providing all statutory notices and other information required by law (e.g. how we get paid).
• Explaining how we will handle a client’s business

What is a Product Disclosure Statement (PDS)?

The PDS is issued by the insurer and highlights significant information about the policy of which you should be aware.

This includes information about the insurer, significant benefits and features, things that are not covered, significant risks and other important information.

You should carefully read the PDS prior to making a decision about purchasing an insurance policy.